The University of Michigan School of Dentistry’s Office of Admissions conducts interviews for about 300 students each year. At each interview day, a candidate interviews with 10 different individuals from the School of Dentistry and each of these interviews result in an evaluation submitted by the interviewer using an iPad (think “speed dating” for college interviews). With 30 students and 30 interviewers at each interview day, the admissions staff needed a resource to help interviewers navigate the ipad interface, log into wifi, and open/submit the interview form.
Most interviewers enter the interview room a few minutes before interviews are to take place. With limited admissions staff on hand, the interviewers needed a quick reference guide to walk them through the process of setting up their iPad. I designed a job aid to be used by interviewers broken into 3 parts; connect to wifi, sign the online confidentiality form, and access the interview form. Each of these tasks could be broken down into 3 steps. I found that interviewers with little to no experience using the iPad, needed more handholding and wanted an admissions staff member to walk them through the process. Therefore, I designed the job aid for those with some iPad usage experience, which greatly reduced the demand on the admissions staff in the moments leading up to the interviews.
The outcome was a small laminated step-by-step handout on a half-sheet of 8.5×11 inch paper along with a custom background for the iPad, pointing learners to the three icons they need to access to perform the necessary steps of the process.
HOW THIS COULD HELP YOUR LEARNERS
Sometimes you don’t need a full-blown eLearning course to solve a problem. In this case, users needed “just-in-time” learning and a job aid was sufficient for the task. Perhaps your learners are struggling with a certain procedure or maybe you have lots of information that the learners don’t necessarily need to memorize, but they need to access that information when it’s necessary. I can help you to create a job aid that works for you.